PRINTER SUPPORT

Printer Support Information

If you can't fix your Printer then Click here to Schedule a Support call

** Support Time is California Time PST **
1. Call in During your scheduled time
2. Support 30 days after purchase is $24.95 or $49.95 (Advanced)
3. Call the Support Number 760.282.4626 at the scheduled Time (California Time)
4. Req. Support must be scheduled 24 hours in advance.
** Same day support is consider Emergency Support ($95.95 up to an hour)

Star Printer Problems

(Usually after Windows update) According to Matt at Star Tel: 848-216-3268
1. The best thing to do when something like this happens is to delete the drivers and then restart the computer and reinstall. It may also be best to uninstall the starprint and futureprint software from programs and features before the restart.

After you reinstall and restart set the following:
Right mouse click the SP700 in the Devices and Printers
Select the Printer Properties
Select the Sharing Tab
Set the Share checkbox on
Change the Share Name to: TAG
Select Device Settings Tab
Set the Paper size to the largest Receipt option
Turn off all the Options that say "CUT"

Right mouse click the TSP100 in the Devices and Printers
Select the Printer Properties
Select the Sharing Tab
Set the Share checkbox on
Change the Share Name to: TICKET
Select Device Settings Tab
Set the Paper size to the largest Receipt option

** IF YOU HAVE ISSUES CALL MS CASHDRAWER OR CALL STAR DIRECTLY AT THE NUMBER BELOW **

PRINTER SUPPORT

Printer Support Information

Star Printer Problems

Star Micronics America, Inc.